Solo Troubleshooting - Revision history

imported>Scott: /* MAC */

2018-09-25T17:04:13Z

MAC

← Older revision		Revision as of 10:04, 25 September 2018
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	'''"The Disk has been Damaged", "OSStatus error 100030" or "OSStatus error -67049"''' These problems are caused by the Mac Gatekeeper technology.		'''"The Disk has been Damaged", "OSStatus error 100030" or "OSStatus error -67049"''' These problems are caused by the Mac Gatekeeper technology.

	For '''MacOS Sierra''' follow these [https://www.tekrevue.com/tip/gatekeeper-macos-sierra/ steps]		For '''<u>MacOS Sierra and newer</u>''' follow these [https://www.tekrevue.com/tip/gatekeeper-macos-sierra/ steps]

	For older versions of OS X perform the following:		For older versions of OS X perform the following:

imported>Scott: /* The Disk has been Damaged */

2018-09-25T15:47:03Z

The Disk has been Damaged

← Older revision		Revision as of 08:47, 25 September 2018
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	'''"The Disk has been Damaged", "OSStatus error 100030" or "OSStatus error -67049"''' These problems are caused by the Mac Gatekeeper technology.		'''"The Disk has been Damaged", "OSStatus error 100030" or "OSStatus error -67049"''' These problems are caused by the Mac Gatekeeper technology.

	For MacOS Sierra follow these [https://www.tekrevue.com/tip/gatekeeper-macos-sierra/ steps]		For '''MacOS Sierra''' follow these [https://www.tekrevue.com/tip/gatekeeper-macos-sierra/ steps]

	For older versions of OS X perform the following:		For older versions of OS X perform the following:

imported>Donal: /* wrapper_win64 has stopped working */

2017-11-30T17:28:16Z

wrapper_win64 has stopped working

← Older revision		Revision as of 10:28, 30 November 2017
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	# Look into your AppData folder for a Matlab dump (.dmp) file and send it to [mailto:helpdesk@eigenvector.com helpdesk@eigenvector.com]: (%userprofile%\AppData\local\)		# Look into your AppData folder for a Matlab dump (.dmp) file and send it to [mailto:helpdesk@eigenvector.com helpdesk@eigenvector.com]: (%userprofile%\AppData\local\)

	====wrapper_win64 has stopped working====		====wrapper_win64 has stopped working - Missing library file case====
	If the "wrapper_win64 has stopped working" error message appears, especially if it includes details mentioning "System.DllNotFoundException", then it is likely that your computer is missing a necessary system library file. This is often resolved by installing a newer version of The Microsoft Visual C++ Redistributable file. The year 2010 version for 64-bit Windows is available from the Microsoft Download Center, at:		If the "wrapper_win64 has stopped working" error message appears, especially if it includes details mentioning "System.DllNotFoundException", then it is likely that your computer is missing a necessary system library file. This is often resolved by installing a newer version of The Microsoft Visual C++ Redistributable file. The year 2010 version for 64-bit Windows is available from the Microsoft Download Center, at:

imported>Donal: /* wrapper_win64 has stopped working: */

2017-11-30T17:26:08Z

wrapper_win64 has stopped working:

← Older revision		Revision as of 10:26, 30 November 2017
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	# Look into your AppData folder for a Matlab dump (.dmp) file and send it to [mailto:helpdesk@eigenvector.com helpdesk@eigenvector.com]: (%userprofile%\AppData\local\)		# Look into your AppData folder for a Matlab dump (.dmp) file and send it to [mailto:helpdesk@eigenvector.com helpdesk@eigenvector.com]: (%userprofile%\AppData\local\)

	====wrapper_win64 has stopped working:====		====wrapper_win64 has stopped working====
	If the "wrapper_win64 has stopped working" error message appears, especially if it includes details mentioning "System.DllNotFoundException", then it is likely that your computer is missing a necessary system library file. This is often resolved by installing a newer version of The Microsoft Visual C++ Redistributable file. The year 2010 version for 64-bit Windows is available from the Microsoft Download Center, at:		If the "wrapper_win64 has stopped working" error message appears, especially if it includes details mentioning "System.DllNotFoundException", then it is likely that your computer is missing a necessary system library file. This is often resolved by installing a newer version of The Microsoft Visual C++ Redistributable file. The year 2010 version for 64-bit Windows is available from the Microsoft Download Center, at:

imported>Donal: /* wrapper_win64 has stopped working: System.DllNotFoundException */

2017-11-30T17:25:53Z

wrapper_win64 has stopped working: System.DllNotFoundException

← Older revision		Revision as of 10:25, 30 November 2017
Line 67:		Line 67:
	# Look into your AppData folder for a Matlab dump (.dmp) file and send it to [mailto:helpdesk@eigenvector.com helpdesk@eigenvector.com]: (%userprofile%\AppData\local\)		# Look into your AppData folder for a Matlab dump (.dmp) file and send it to [mailto:helpdesk@eigenvector.com helpdesk@eigenvector.com]: (%userprofile%\AppData\local\)

	====wrapper_win64 has stopped working: ~~System.DllNotFoundException~~====		====wrapper_win64 has stopped working:====
	If the "wrapper_win64 has stopped working" error message includes details mentioning "System.DllNotFoundException" then it is likely that your computer is missing a necessary system library file. This is often resolved by installing a newer version of The Microsoft Visual C++ Redistributable file. The year 2010 version for 64-bit Windows is available from the Microsoft Download Center, at:		If the "wrapper_win64 has stopped working" error message appears, especially if it includes details mentioning "System.DllNotFoundException", then it is likely that your computer is missing a necessary system library file. This is often resolved by installing a newer version of The Microsoft Visual C++ Redistributable file. The year 2010 version for 64-bit Windows is available from the Microsoft Download Center, at:

	https://www.microsoft.com/en-us/download/confirmation.aspx?id=14632		https://www.microsoft.com/en-us/download/confirmation.aspx?id=14632

imported>Donal at 15:14, 27 September 2017

2017-09-27T15:14:39Z

← Older revision		Revision as of 08:14, 27 September 2017
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	===Fail to Install===		===Fail to Install===
	Any error messages with "NSIS Error" indicate the installer did not download completely. In this case try downloading the installer again and check the downloaded .exe file size with the size described on the download page as a check.		Any error messages with "NSIS Error" indicate the installer did not download completely. In this case try downloading the installer again and check the downloaded .exe file size with the size described on the download page as a check.

			===Fail to Start===
			If you installed using the "Update Only" version of the installer and Solo/Solo_Predictor does not start the first time, ending abruptly with a "wrapper_win64" error message, please try installing using the "Full installer" version of the installer. Both installer versions are available from your download page.

	===Fail to Initialize===		===Fail to Initialize===
	If Solo doesn't start correctly and/or you receive an error similar to:		* If Solo doesn't start correctly and/or you receive an error similar to:
	:'''"The application failed to initialize properly (0xc0000135)..."''', or		:'''"The application failed to initialize properly (0xc0000135)..."''', or
	:'''"The application failed to initialize properly (0xc0150002)..."''' (or similar numerical code), or		:'''"The application failed to initialize properly (0xc0150002)..."''' (or similar numerical code), or
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	:*[http://software.eigenvector.com/libraries/VS_2008/win64/vcredist_x64.exe MVC 2008 Redistributable Package (VCREDIST_x64.exe)]		:*[http://software.eigenvector.com/libraries/VS_2008/win64/vcredist_x64.exe MVC 2008 Redistributable Package (VCREDIST_x64.exe)]
	:(The 2008 redistributable package must be installed in order to use the Horiba file importer)		:(The 2008 redistributable package must be installed in order to use the Horiba file importer)

			===Failure to complete installation/running Solo+Mia or Solo+Model_Exporter for the first time===

			If an error window titled 'Solo Runtime Error' appears with the message (or similar):
			"Error using figure UIJ_AreThereWindowShowsPending - timeout waiting for window to show up".
			There is a known issue with Matlab version R2014a (or later) where use of unsupported characters in the installation path causes the program to fail when started. This problem similarly affects EVRI product builds made using Matlab R2014a or later. For example, a "+" character in the installation path will cause the Solo/Solo+MIA/Solo+Model_Exporter to fail when started.
			* Make sure only supported characters are used when naming the installation folder: alphanumeric & the characters "-", "_", " ", "/", ".".
			:: Examples of acceptable installation paths are: "C:\Program Files\EVRI\Solo_Model_Exporter", or "C:\Program Files\EVRI\Solo_MIA".

	===Not Responding===		===Not Responding===
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	===Changes Not Being Recognized===		===Changes Not Being Recognized===
	Changes to license files, initialization files, or default.xml (Solo_Predictor only) are not being recognized. This can happen if copies of these files are being made to the VirtualStore. See this [http://www.eigenvector.com/faq/index.php?id=141 FAQ] for more information. You may update or remove the copy to get the changes recognized.		Changes to license files, initialization files, or default.xml (Solo_Predictor only) are not being recognized. This can happen if copies of these files are being made to the VirtualStore. See this [http://www.eigenvector.com/faq/index.php?id=141 FAQ] for more information. You may update or remove the copy to get the changes recognized.

	~~===Failure to complete installation/running Solo+Mia or Solo+Model_Exporter for the first time===~~

	~~If an error window titled 'Solo Runtime Error' appears with the message (or similar):~~
	~~"Error using figure UIJ_AreThereWindowShowsPending - timeout waiting for window to show up".~~
	There is a known issue with Matlab version R2014a (or later) where use of unsupported characters in the installation path causes the program to fail when started. This problem similarly affects EVRI product builds made using Matlab R2014a or later. For example, a "+" character in the installation path will cause the Solo/Solo+MIA/Solo+Model_Exporter to fail when started.
	* Make sure only supported characters are used when naming the installation folder: alphanumeric & the characters "-", "_", " ", "/", ".".
	~~:: Examples of acceptable installation paths are: "C:\Program Files\EVRI\Solo_Model_Exporter", or "C:\Program Files\EVRI\Solo_MIA".~~

	==MAC==		==MAC==

imported>Benjamin at 23:48, 11 August 2017

2017-08-11T23:48:10Z

← Older revision		Revision as of 16:48, 11 August 2017
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	If you encounter errors when trying to load Hoiba '.l6s', '.l6m', '.ngc', '.tvf', '.ngs', or '.tsf' files on 64-bit Solo/Solo+MIA you may be missing a needed Microsoft library file. When you first try to load one of these Horiba file types using Solo/Solo+MIA you are prompted to install HORIBA ActiveX. If this fails to install and you continue getting errors when you try to import HORIBA files you may be missing the Microsoft 2008 Visual C++ Redistributable library file. The 2008 redistributable package available from Microsoft at:		If you encounter errors when trying to load Hoiba '.l6s', '.l6m', '.ngc', '.tvf', '.ngs', or '.tsf' files on 64-bit Solo/Solo+MIA you may be missing a needed Microsoft library file. When you first try to load one of these Horiba file types using Solo/Solo+MIA you are prompted to install HORIBA ActiveX. If this fails to install and you continue getting errors when you try to import HORIBA files you may be missing the Microsoft 2008 Visual C++ Redistributable library file. The 2008 redistributable package available from Microsoft at:
	:*[https://www.microsoft.com/en-us/download/details.aspx?id=15336 MVC 2008 Redistributable Package (VCREDIST_x64.exe)]		:*[https://www.microsoft.com/en-us/download/details.aspx?id=15336 MVC 2008 Redistributable Package (VCREDIST_x64.exe)]
			:*[https://www.microsoft.com/en-us/download/confirmation.aspx?id=29 MVC 2008 Redistributable Package (VCREDIST_x86.exe)]

	or from Eigenvector at:		or from Eigenvector at:

imported>Benjamin at 16:51, 9 June 2017

2017-06-09T16:51:54Z

← Older revision		Revision as of 09:51, 9 June 2017
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	*:<pre> chcon -t execmem_exec_t EVRI_lib</pre>		*:<pre> chcon -t execmem_exec_t EVRI_lib</pre>
	*:Running this command will usually require you to be logged in as root or to use "sudo".		*:Running this command will usually require you to be logged in as root or to use "sudo".

			* '''./Solo will not start for the first time''': If attempting to start Solo on Linux (./Solo command) for the first time fails, try running the run_EVRI_lib.sh script using the command:
			*:./run_EVRI_lib.sh

			* '''If ./run_EVRI_lib.sh does not work''' you may also need to specify the MCR folder when running run_EVRI_lib.sh. When you unZip/unTar solo.tar.gz64 file into a target folder, an MCR folder should have been unpacked as well ("v83" for Solo v8.2). You may specify the folder location using either relative path or absolute path (in this case the target folder was /home/solo):
			*:./run_EVRI_lib.sh ../v83
			*:./run_EVRI_lib.sh /home/solo/v83

	=Problems loading HORIBA '.l6s', '.l6m', '.ngc', '.tvf', '.ngs', or '.tsf' files=		=Problems loading HORIBA '.l6s', '.l6m', '.ngc', '.tvf', '.ngs', or '.tsf' files=

imported>Donal: /* Problems loading HORIBA .l6m files */

2017-05-03T21:31:50Z

Problems loading HORIBA .l6m files

← Older revision		Revision as of 14:31, 3 May 2017
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	*:Running this command will usually require you to be logged in as root or to use "sudo".		*:Running this command will usually require you to be logged in as root or to use "sudo".

	=Problems loading HORIBA .l6m files=		=Problems loading HORIBA '.l6s', '.l6m', '.ngc', '.tvf', '.ngs', or '.tsf' files=

	If you encounter errors when trying to load Hoiba .l6s files on 64-bit Solo/Solo+MIA you may be missing a needed Microsoft library file. When you first try to load ~~.l6m files~~ using Solo/Solo+MIA you are prompted to install HORIBA ActiveX. If this fails to install and you continue getting errors when you try to import HORIBA files you may be missing the Microsoft 2008 Visual C++ Redistributable library file. The 2008 redistributable package available from Microsoft at:		If you encounter errors when trying to load Hoiba '.l6s', '.l6m', '.ngc', '.tvf', '.ngs', or '.tsf' files on 64-bit Solo/Solo+MIA you may be missing a needed Microsoft library file. When you first try to load one of these Horiba file types using Solo/Solo+MIA you are prompted to install HORIBA ActiveX. If this fails to install and you continue getting errors when you try to import HORIBA files you may be missing the Microsoft 2008 Visual C++ Redistributable library file. The 2008 redistributable package available from Microsoft at:
	:*[https://www.microsoft.com/en-us/download/details.aspx?id=15336 MVC 2008 Redistributable Package (VCREDIST_x64.exe)]		:*[https://www.microsoft.com/en-us/download/details.aspx?id=15336 MVC 2008 Redistributable Package (VCREDIST_x64.exe)]

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	The 2008 redistributable package must be installed in order to use the Horiba 64-bit file importer.		The 2008 redistributable package must be installed in order to use the Horiba 64-bit file importer.
	This link lets you download an executable "vcredist_x64.exe" to your computer. You should then run it by right-clicking on it and choosing "Run as Administrator". It takes a few seconds to complete. It might present you with a window with two choices, "Repair" or "Uninstall" (you should choose "Repair"). You should be able to import ~~.l6s~~ files using Solo/Solo+MIA on your computer after installing this.		This link lets you download an executable "vcredist_x64.exe" to your computer. You should then run it by right-clicking on it and choosing "Run as Administrator". It takes a few seconds to complete. It might present you with a window with two choices, "Repair" or "Uninstall" (you should choose "Repair"). You should be able to import these files using Solo/Solo+MIA on your computer after installing this.

imported>Donal: /* Problems loading HORIBA .l6m files */

2017-05-03T20:55:16Z

Problems loading HORIBA .l6m files

← Older revision		Revision as of 13:55, 3 May 2017
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	=Problems loading HORIBA .l6m files=		=Problems loading HORIBA .l6m files=

	If you encounter errors when trying to load Hoiba .l6s files on 64-bit Solo/Solo+MIA you may be missing a needed Microsoft library file. When you first try to load .~~l6s~~ files using Solo/Solo+MIA you are prompted to install HORIBA ActiveX. If this fails to install and you continue getting errors when you try to import HORIBA files you may be missing the Microsoft 2008 Visual C++ Redistributable library file. The 2008 redistributable package available from Microsoft at:		If you encounter errors when trying to load Hoiba .l6s files on 64-bit Solo/Solo+MIA you may be missing a needed Microsoft library file. When you first try to load .l6m files using Solo/Solo+MIA you are prompted to install HORIBA ActiveX. If this fails to install and you continue getting errors when you try to import HORIBA files you may be missing the Microsoft 2008 Visual C++ Redistributable library file. The 2008 redistributable package available from Microsoft at:
	:*[https://www.microsoft.com/en-us/download/details.aspx?id=15336 MVC 2008 Redistributable Package (VCREDIST_x64.exe)]		:*[https://www.microsoft.com/en-us/download/details.aspx?id=15336 MVC 2008 Redistributable Package (VCREDIST_x64.exe)]